Terms

Terms:

Customers with an existing approved account in good standing have standard payment terms of thirty (30) days net after date of invoice. Interest will be collected at the legal maximum rate on all past due accounts. An open account must be established with our accounts receivable department prior to shipment. Possession of a price list or communication through our website does not constitute an open account agreement with Amrosia-USA. To establish an open account, contact our customer service department for the appropriate forms. A credit application must be completed in full, signed by an officer of the company and returned to our credit department for processing. Please allow two weeks for processing. If an open account is not established, other payment options include C.O.D., prepay before shipment, prepay before production and credit card.

Routing:

All products will be shipped FOB our dock. Legal responsibility for the product transfers to the buyer upon acceptance by the carrier. Inspect all merchandise immediately upon receipt. All damage claims must be filed with the freight carrier. We will make every attempt to comply with requests for specific carriers. Freight charges may be collect to the receiver, billed to the purchaser or prepaid by Amrosia-USA and added to your invoice. If we prepay freight, a 10% surcharge of the freight charges will be added to your invoice.

Shipping Weight:

Packed weights are approximate, and should be used as a guide only.

Returns:

Product returns will not be accepted without an authorization number from Amrosia-USA. All returned products are subject to a 30% restocking charge. Freight on original shipment is non-refundable. Any returned product must be shipped freight prepaid in the original container and condition in which it was received. Damage to the returned product as well as any damage claims are the responsibility of the original purchaser. Amrosia-USA reserves the right to refuse any returned product and will not accept the return of the custom or special order product. No collect shipments will be accepted and all returns are at the risk and expense of the purchaser. Returns which are unauthorized or are not accompanied by the required documentation and bills of lading will be refused.

Shipment Damage Claims:

Legal title to merchandise passes to the buyer upon acceptance by the carrier. All cartons must be carefully inspected upon delivery for visible and concealed damage. If concealed damage has occurred, the carrier must be notified with five (5) days. All Amrosia-USA product is thoroughly inspected before it leaves the factory; therefore, it is the buyer’s responsibility to seek recourse against the carrier.

Product Quality:

Amrosia-USA’s standard quality plan applies to all products on our website unless otherwise specified by the customer. For more information on Amrosia-USA’s quality plan, contact our customer service department.